NLP

globe, world, languages

7 Natural Language Processing Applications for Business Problems

Did you know, that several years ago, NLP was heavily an academic discipline? Today, natural language processing or NLP has become critical to business applications. This can partly be attributed to the growth of big data, consisting heavily of unstructured text data. The need for intelligent techniques to make sense of all this text-heavy data …

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call centre, help desk, communication

5 Ways to Improve Productivity in Customer Support with AI

Companies receive support inquiries from various channels. This may include emails, support tickets, tweets, chat conversations with customer support representatives (CSRs), chatbot conversations, and more. This is a lot of data that you are dealing with and it’s mostly unstructured and scattered in nature, making it that much harder to manage. All this text data …

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