These articles are meant to educate senior leaders, product managers, and innovation managers. Topics include use cases of AI, best practices, and strategies for the successful implementation of AI.
Big data describes the volumes of data that your company generates, every single day. Both structured and unstructured. Analysts at Gartner estimate that more than 80 percent of enterprise data is unstructured. Meaning, they can be text files from IT logs, emails from customer support, direct Twitter messages from customers, and employee complaints to your HR department. This type of …
Companies receive support inquiries from various channels. This may include emails, support tickets, tweets, chat conversations with customer support representatives (CSRs), chatbot conversations, and more. This is a lot of data that you are dealing with and it’s mostly unstructured and scattered in nature, making it that much harder to manage. All this text data …
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