AI Strategy

These articles are meant to educate senior leaders, product managers, and innovation managers. Topics include use cases of AI, best practices, and strategies for the successful implementation of AI.

globe, world, languages

7 Natural Language Processing Applications for Business Problems

Did you know, that several years ago, NLP was heavily an academic discipline? Today, natural language processing or NLP has become critical to business applications. This can partly be attributed to the growth of big data, consisting heavily of unstructured text data. The need for intelligent techniques to make sense of all this text-heavy data …

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how to prevent machine learning models from failing in practice

How to Prevent Machine Learning Models from Failing in Practice?

Have you seen machine learning solutions fall flat in practice? Well, I have. Several times. I get occasional panic calls from teams about their 98% accurate models generating questionable predictions once released to actual users. Did they build a bad model? Maybe. But the real issue is that the majority of these teams skipped a step. And that step …

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technology, 5g, aerial

Before AI, Invest in A Big Data Strategy

Big data describes the volumes of data that your company generates, every single day. Both structured and unstructured. Analysts at Gartner estimate that more than 80 percent of enterprise data is unstructured. Meaning, they can be text files from IT logs, emails from customer support, direct Twitter messages from customers, and employee complaints to your HR department. This type of …

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call centre, help desk, communication

5 Ways to Improve Productivity in Customer Support with AI

Companies receive support inquiries from various channels. This may include emails, support tickets, tweets, chat conversations with customer support representatives (CSRs), chatbot conversations, and more. This is a lot of data that you are dealing with and it’s mostly unstructured and scattered in nature, making it that much harder to manage. All this text data …

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