AI Strategy

These articles are meant to educate senior leaders, product managers, and technical managers. Topics include how and where to use AI, how other companies are currently using AI and the likes of it.

technology, 5g, aerial

Before AI, Invest in A Big Data Strategy

Big data describes the volumes of data that your company generates, every single day. Both structured and unstructured. Analysts at Gartner estimate that more than 80 percent of enterprise data is unstructured. Meaning, they can be text files from IT logs, emails from customer support, direct Twitter messages from customers, and employee complaints to your HR department. This type of …

Before AI, Invest in A Big Data Strategy Read More »

call centre, help desk, communication

5 Ways to Improve Productivity in Customer Support with AI

Companies receive support inquiries from various channels. This may include emails, support tickets, tweets, chat conversations with customer support representatives (CSRs), chatbot conversations, and more. This is a lot of data that you are dealing with and it’s mostly unstructured and scattered in nature, making it that much harder to manage. All this text data …

5 Ways to Improve Productivity in Customer Support with AI Read More »