Linguistic Understanding of Complaints and Praises in User Reviews

Linguistic Understanding of Complaints and Praises in User Reviews

Ganesan, Kavita, and Guangyu Zhou. “Linguistic Understanding of Complaints and Praises in User Reviews.” Proceedings of NAACL-HLT. 2016.

Gist of paper

This is a short study paper that categorizes positive and negative review sentences into 4 categories: positive only, praise, negative only and complaint. The intuition is that praise sentences and complaints tend to be more informative than plain positive only or negative only sentences. This paper thus tries to understand the properties of such text that we consider as complaints and praises. Our analysis shows several interesting findings including:

  •  complaints tend to have more past tense than the other 3 categories
  •  complaints and praises are generally longer and contain more nouns than positive only or negative only sentences
  •  praise sentences tend to use more adjectives than other types of sentences

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